Brand's performance
8.5
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
11.1%
Average Response Time
2.2%
Solution Rate
11.1%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Restaurants - Fast Food
1 KFC 14.8
2 Fishaways 12.8
...
Steers8.5
Eating and dining
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Steers - Attitude

No resolution
Bulelwa
Bulelwa filed the complaint
4 February 2023
I was not happy with the service I get from one of your stuff !!
She doesn’t have a service at all,I don’t know why you put someone in the FOH as a cashier/waitress who got a stinky attitude like that!!

I’ve never had an attitude like that with any employee in your store but this lady wow!!

Worst thing if I’m saying I’ll put a complaint against her attitude and her behaviour towards us, she said it’s fine you can go ahead!!!
How can you argue with a customer!!?
Or maybe she knows that you won’t do anything to her as their operator or Manager!? I’m not sure!!!

What happened is we bought “Ice cream corn” because we love your ice cream!! , and the lady was helping us ,just gave us our ice uncovered with nothing she touched the corn with her bare hands there was no serviettes!!! And my friend asked,”Haibo Where’s the serviettes?” And the lady replied with the attitude said there’s nothing wrong having ice cream without a serviettes.,
I’m not sure why you keep people like that in your store.

Firstly she doesn’t care about hygiene and bacteria!! Honestly we don’t know maybe she got a cut on her finger or hand !!!

Badly I didn’t get her name!!!

Sent from my iPhone
Incident date: 4 February 2023
This complaint has been considered as not resolved.
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