Brand's performance
7.2
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
9.1%
Average Response Time
1.8%
Solution Rate
9.1%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Restaurants - Fast Food
1 Nando's 11.5
2 McDonalds 10
3 Pizza Hut 10
...
Steers7.2
Eating and dining
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Steers - #507545

No resolution
Samkelisiwe
Samkelisiwe filed the complaint
26 July 2024
I went to Steers in Millenium Engine Garage placed my order and waited for 30 minutes, and l went and asked that what is happening with my order and nobody responded and l asked if l must fetch it tomorrow then they responded that nope and l went out and decided to leave but my husband took a slip and went back but they didn’t respond when he asked about my order and then took a slip from him and said the order isn’t ready and that was after 40 minutes then we decided to leave and the slip remained with them. I do have a proof of purchase as l swiped for my order. Imagine coming from work and waiting for 40 minutes without any update about your order, l wonder that how many people are being robbed by STEERS for their orders. No order received and my money gone. Night robbery
This complaint has a private attachment.
Incident date: 26 July 2024
This complaint has been considered as not resolved.
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