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Springbok Casino - Confiscation of funds

No resolution
Faeez Kemp
Faeez Kemp filed the complaint
10 March 2022 (edited on10 March 2022)
This is the response on after my withdrawal was declined and winnings confiscated.

"Players with one or more pending withdrawals currently in their account are not eligible to receive any bonuses""

There is a clear warning which states that a deposit is not allowed when there is a pending withdrawal.
So my question is, Why is there no warning when one wants to add a promotion when there is a pending withdrawal and why does the website allow a player to add a bonus when there is a pending withdrawal?

The review period regarding the processing of the withdrawals is purposely set to a 24hr period so that players cancels the withdrawals or adds bonuses to their account.
Incident date: 10 March 2022
This complaint has been considered as not resolved.

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