Sportscene - Poor service

On the 28th of June I placed an order at Sportscene. The order was then delivered, what I got was very shocking. I got boots that costs R200 from Mr Price. I called them and they gave me excuses, I called again the following day and again I was told to wait for 24 hours, I called today because 24 hours had passed and I am told that they have logged a collection request for me. I am really dissapointend in your services and please refund me accordingly. I will never purchase anything from this store again.