Sportscene - Accuse of stealing and demeaning behavior from the manager

Dear Sir/Madam

I am writing this with much disappointment regardingthe incident that happened today around 16:00 date Friday 10 March 2023,
I was in a happy mood and decided to go to spotscene to replace my broken card because i love to shop there but to my dissapointment the manager's name which was withheld from us but the nickname is (G) and the lady named Sara with no name tag. Accused my brother and I of stealing underwear with no proof and we were held against our will in the store (Spotscene Tembisa Mall) at the door, They escalated the situation by shouting at us, pushing me, and pointing fingers at me. This was the most disrespectful and demeaning behavior I have ever witnessed. They also threatened us with security so that we should show them where the underwear are at. Their argument was that they didn't see us putting back the underwears, which was a strong proof for them. Everyone, even the by passers looked at us like we were thieves in the mall, and I had to yell at them back to diffend me and my younger siblings, that we didn't steal anything. I even asked them to show us the cctv footage, but they refused. I felt like a thief, so I had to return and buy the underwear to clear my name. I assume they judged us because of our messy dress code since we were returning from work.

What they did is very rude and I would like to lay a complaint a against them and the manager I was not expecting such an unprofessional behavior from him, I demand an apology from them and for the matter to be dealt with.