Brand's performance
16.8
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
14.3%
Average Response Time
2.9%
Solution Rate
14.3%
Average Ratings
30%
Customer Retention Rate
33.3%
Category ranking
Retailer
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Spar - Reckless aggressive staff unskilled and unsupervised destroying things

No resolution
StevenG
StevenG filed the complaint
10 December 2021
Out of nowhere I was stormed and surrounded by a group of aggressive staff one in particular with no control over the volume and tone of his voice and no concept of culture, business etiquette or competence in his job. As he will find out, he was falsely accusing me of something embarrassing and doing so in a very simplistic and unskilled way. I was uncomfortable with this guys aggression his encroachment on my personal space and his insistent intimidation. I don't know what I did wrong I did not speak to any other customers as I had huge headphones on my head, minding my own business... all this can obviously be seen on the stores security footage for the evening I assume...
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Incident date: 9 December 2021
This complaint has been considered as not resolved.
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