Brand's performance
16.8
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
14.3%
Average Response Time
2.9%
Solution Rate
14.3%
Average Ratings
30%
Customer Retention Rate
33.3%
Category ranking
Retailer
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Spar - Price of rhodes apple juice 6pack

Resolved
7/10
BRIGITTA WHITE
BRIGITTA WHITE filed the complaint
2 October 2023
On the 27th September, I purchased a 6 pack of Rhodes Apple juice boxes at Spar Sunridge park for R34.99. I have been paying this for the entire year, so this was normal RP.When I returned on the 1st October it had escalated in price to R55.95 (R21 increase) that's a 60% price increase basically over night. What justifies 60%. This is absolutely jumping on the band wagon and just ripping customers off.

Let's not get started on 7kg patatoes that went from R79.99 to R109 per pocket.

These retailers are taking us for a ride with pricing. And somebody needs to investigate. Because I can understand a price increase. But 60% over night is rediculous.
Incident date: 1 October 2023
BRIGITTA WHITE
BRIGITTA WHITE rated the brand
28 November 2023

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This complaint was considered resolved.
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