Brand's performance
14.7
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
18.2%
Average Response Time
1.8%
Solution Rate
18.2%
Average Ratings
23.3%
Customer Retention Rate
0%
  • 010 020 1980
  • Unit A21, Kimbult Industrial Park, 9 Zeiss Road, Laser Park, Honeydew, Johannesburg, 2040
  • [email protected]
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Snatcher - Refund / item not received

Resolved
1/10
Tracy Silberman
Tracy Silberman filed the complaint
5 October 2023
I ordered Jellyfish Solar Lights online, order was delivered but was the incorrect lights, I sent them an email on 12th September notifying them of the error, after much follow up they were eventually collected on 20th September, with an email confirming either a refund or delivery of the lights I ordered. Again after constant follow up I have received neither, so now they have in affect stolen my money. There is no contact number so you cannot speak to anyone, and they do not respond to emails, I checked Hello-Peter yesterday and see that this seems to be happening frequently.
Incident date: 4 September 2023
Tracy Silberman
Tracy Silberman rated the brand
16 November 2023

Very poor, I will not purchase from them again.

This complaint was considered resolved.
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