Brand's performance
14.7
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
18.2%
Average Response Time
1.8%
Solution Rate
18.2%
Average Ratings
23.3%
Customer Retention Rate
0%
  • 010 020 1980
  • Unit A21, Kimbult Industrial Park, 9 Zeiss Road, Laser Park, Honeydew, Johannesburg, 2040
  • [email protected]
Is this your company? Click here

Snatcher - Poor customer service and false advertising

No resolution
Farah Abrahams
Farah Abrahams filed the complaint
31 July 2023
On 21 Jul I ordered 2 Huggle Hoodies, order number 298051 I noticed that online retailers were selling a lesser quality Haggia Hoodie as Huggle. On 23 Jul I advised if Snatcher was also selling the Haggia to cancel the order. I got a ref 736955.On 24 Jul one Dorothy Maake emailed to confirm that it was the genuine Huggle. On 28 Jul, 2 Haggia Hoodies were delivered. I immediately contacted Snatcher and asked for arrangements to be made for collection. Today, the very person who confirmed genuine Huggles had the cheek to tell me I received what I ordered and if I wanted to return the items it would be at my expense and I would be liable for a 15% handling fee. This when I was clear if it was Haggia to cancel my order.
Incident date: 31 July 2023
This complaint has been considered as not resolved.
Comments
This complaint has no comments yet.