Brand's performance
14.7
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
18.2%
Average Response Time
1.8%
Solution Rate
18.2%
Average Ratings
23.3%
Customer Retention Rate
0%
  • 010 020 1980
  • Unit A21, Kimbult Industrial Park, 9 Zeiss Road, Laser Park, Honeydew, Johannesburg, 2040
  • [email protected]
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Andiswa
Andiswa
28 March 2024
No resolution
Snatcher - Refund

It’s 20 days today I’ve been waiting for my refund they keep on saying it’s been escalated and now they don’t even respond to my mails.

No resolution
Elaine De Bruyn
Elaine Bruyn
14 March 2024
No resolution
Snatcher - I want my refund

Snatcher.co.za Everyday,after i have to contact you, i get the same email, Sorry for the inconvenience..... Today marks the 10th business day of the timeframe given…

No resolution
Afrantha de Jager
Afrantha Jager
15 November 2023
Resolved
3/10
Snatcher - No response from them

They can not supply me with the item I purchase on the 13 /10/2023 only after I send a email I was informed of this. Thy ask me for my Bank details I send it. Know…

Resolved
3/10
Lynda Bacon
Lynda Bacon
12 October 2023
No resolution
3/10
Snatcher - No refund from snatcher

I ordered an airfryer from Snatcher on 10th August 2023. I never received confirmation of my payment or an order number, yet the funds were paid from my bank. I…

No resolution
3/10
Phil
Phil
10 October 2023
No resolution
Snatcher - Do not waist your time with snatcher!

I made a order from Snatcher. Agter 10 days of silence I complained. They send me a package the next day with only two of the cheapest items(I order 6 items). On…

No resolution
Tracy Silberman
Tracy Silberman
5 October 2023
Resolved
1/10
Snatcher - Refund / item not received

I ordered Jellyfish Solar Lights online, order was delivered but was the incorrect lights, I sent them an email on 12th September notifying them of the error, after…

Resolved
1/10
Christelle Naude
Christelle Naude
3 October 2023
No resolution
Snatcher - Extremely poor service

Placed and paid an order on 25 August 2023. Noticed a day or two later one item was showing 'out of stock'. Mailed Snatcher to confirm I will be receiving the item…

No resolution
Christelle Naude
Christelle Naude
3 October 2023
No resolution
Snatcher - Very poor service

Placed and paid an order on 25 August 2023. Noticed a day or two later one item was showing 'out of stock'. Mailed Snatcher to confirm I will be receiving the item…

No resolution
glen vardi
glen vardi
29 September 2023
No resolution
Snatcher - Poor service, no refund

ordered furniture online. had to chase snatcher because the delivery just didn't arrive. finally got through to someone - email - and I was eventually told that…

No resolution
Connie
Connie
19 September 2023
No resolution
Snatcher - I need my refund asap

Snatcher sold an iPhone X delivered on the 25th August 2023. When tested the phone it was not working and told them which it was fetched and checked. Later they…

No resolution