Brand's performance
10.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
0%
Customer Retention Rate
100%
Category ranking
Showmax SA (Pty) Ltd
  • 137 Bram Fischer Drive,
    Randburg, Johannesburg, Gauteng, 2194, South Africa
  • [email protected]
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Showmax - Showmax update

No resolution
Sean Brookstein
Sean Brookstein filed the complaint
26 January 2024
I was forced to update my Showmax account yesterday. Once done, I tried logging in on my TV Box, but kept on getting an error message. This morning, when I queried this, I was told that my TV Box is an old model, and was not compatible with Showmax. When I explained that it was unfair that I now have to buy a new device (I checked prices, and can confirm that there is nothing under R600 per device), I was told that I can either buy a new box, or cancel my subscription.

I am extremely upset with the fact that I was given these two options.
Incident date: 25 January 2024
This complaint has been considered as not resolved.
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