Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
25%
Average Response Time
5%
Solution Rate
33.3%
Average Ratings
20%
Customer Retention Rate
50%
Category ranking
Retailers
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Shoprite - Pathetic customer service by manager

Resolved
3/10
Clive Charles
Clive Charles filed the complaint
21 April 2024
I am disgusted with the customer service i received at Shoprite, the so called Manager : "Muntu" of ( Eldorado Park Ext 5 ) was so rude and has no way of speaking to a customer, he is a gangster and refused to assist my mom that is 73 years old as she needed to exchange a broken calculator they sold her as it was bought for my daughter (15years old) that lives with her mom and not close to me and my mom, we only see her weekends when she comes for church, there is evidence to prove that it was the last and probably an exchange due to being broken, as new stock arrived in different packaging and the box was freshly opened and still on the floor at cigarette counter preparing to be packed upon my arrival to request for it to be exchanged. I am soo upset as he said he does not care and will not change it, I promise I will take this matter further if nothing is done regarding the exchange and disciplinary measures taken against Manager : " Muntu " , it's not about the money but the principles. Muntu said I should tell his managers he refused to exchange it and does not care and mom that is very old to come herself and he still will not change it as he does not care. Shoprite Eldorado Park needs to review their staff members especially their Arrogant Gangster Manager Muntu
This complaint has a private attachment.
Incident date: 21 April 2024
Clive Charles
Clive Charles rated the brand
17 May 2024

Had to let my pensioner mom visit when the same Manager could not face her and sent someone out to assist while he was hiding away at the back of the store.

This complaint was considered resolved.
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