How can I contact Shoprite?

You can contact the brand by phone (0800010709) or via the following email consumer@shoprite.co.za

How to make a complaint on Complaints Book?

Making an online complaint on Complaints Book is simple, free, and very intuitive. To make a complaint, you must be registered on the platform.Clicking the Make a complaint button will allow you to start your complaint, ensuring you always select the correct brand.Once all fields are filled in, the complaint will be sent for approval. Once approved, the brand will be automatically notified that it has a new complaint on Complaints Book.When filing a complaint, always fill in your personal details - name and phone number are mandatory - to facilitate identification by the brand.

Shoprite | Complaints Book

Name: Shoprite
Rating: 28.0

Brand's performance

28.0

/100

Weak

Satisfaction Index over the past 12 months.

Response Rate

28.6%

Average Response Time

5.7%

Solution Rate

28.6%

Average Ratings

Customer Retention Rate

100%

Category ranking

Supermarkets - Large Retail

1 Pick n Pay 37.1

2 Shoprite 28

3 Woolworths 25

Retailers

0800010709
[email protected]

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Nokukhanya

Featured

Shoprite - Refusal to assist a customer with a money transfer issue

On the 6th of October 2023 I sent my sister to do a money transfer at Shoprite Sam Ntuli Mall but unfortunately the slip got damaged and today morning she went back to the store to ask for assistance in getting the numbers again.When she arrived at Shoprite…

No resolution

Featured opinions

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Nokukhanya

Your brand doesn't care about their customers,very poor customer service!

No resolution