Santam - Not wanting to cash settle me

claimed on the 20th last month and after a few delays the claim was finilased and the appointed panel beater to start repairs , the panel beater contacted me to say they will have to wait for parts 7/14 days which I had a problem with , I then contacted the assessor appointed on my claim to inform him of this and that I would rather be paid out and fix my vehicle myself , he then advised that he would a qoute for me to authorise this , I then went to another panel beater who checked the car and gave a qoute of which I sent it to the asessor he advised that he will have to discuss it with management , today I called him to say I need this to be finilased as I'm having to pay for Uber on a daily basis while my car is iMobile , he then informa me that panel beater is on Santam Panel I said that's fine if they can quickly fix my car he can authorise them , and if not I'd rather still be paid out , that when the conversation went south and I got upset that the asessor now has the authority to tell me what should happen to my car when I have been with out a car almost a month PLEASE REFER TO MY AND HIS CALL RECORDING FROM THIS MORNING , I'm really upset that I am being treated this way by your assessor does he do this to all his clients the conversation got me so worked up to a point that I told him to cancel that claim , I then took it further and emailed his manager who told me that Santam does not do cash settlement which I found stranger as it says they do on the contract I have with them