Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
Average Response Time
Solution Rate
Average Ratings
Customer Retention Rate
Category ranking
  • 021 916-5000
  • Sanlam Head Office
    2 Strand Road
    Bellville, South Africa
  • [email protected]
Is this your company? Click here

Sanlam - Unapproved claim

No resolution
Sisanda Ncomanzi
Sisanda Ncomanzi filed the complaint
25 August 2023
Hello there

I was logging a claim at Sanlam on the 8th August 2023, the reply came saying that the claim was declined due to waiting period.

Firstly, I was not informed about the waiting period when I joined the cover in March 2023.

They said they will explain shortly why I was not paid but I didn't get that explanation

I had to go and make loan for my mother's funeral because the cover I was replying on, couldn't assist me.

I wish hellopeter to take this Matter seriously to their hands, and I need the money that I covered for, so that I will be able to payout the funeral debts. Please find the contract attached.
Incident date: 25 August 2023
Sisanda Ncomanzi
Sisanda Ncomanzi rated the brand
17 October 2023

Not reliable

This complaint has been considered as not resolved.
This complaint has no comments yet.