Brand's performance
1.9
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
12.5%
Customer Retention Rate
0%
Category ranking
Domestic Appliance
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Samsung - Factory fault samsung zfold3

No resolution
1/10
Warren Roman
Warren Roman filed the complaint
21 December 2023
My z fold 3 screen cracked without physical damage and Samsung refuse to fix it
Incident date: 21 December 2023
Warren Roman
Warren Roman rated the brand
7 April 2024

it is the worst brand of samsung ever made. Their support technicians need better training and better customer handling skills.

This complaint has been considered as not resolved.
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