Brand's performance

Unsatisfactory

Satisfaction Index over the past 12 months.

Response Rate

0%

Average Response Time

0%

Solution Rate

0%

Average Ratings

12.5%

Customer Retention Rate

0%

Category ranking

Technology and Large Consumer Electronics

1 HiSense 11.8

2 Samsung 1.9

3 AEG 1.5

Domestic Appliance

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Samsung - Debiting

Morisha Simons filed the complaint

1 August 2023

I don't understand why this problem happened over and over after I called your service chat to online agents to correct my problem. Our agreement is every 25th of the month for you to debit but you don't and sometimes not and then you debited the whole amount, but my service is still being suspended due to your fault.

Incident date: 1 August 2023

This complaint has been considered as not resolved.

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