How to make a complaint on Complaints Book?

Name: Samsung
Rating: 1.9

Making an online complaint on Complaints Book is simple, free, and very intuitive. To make a complaint, you must be registered on the platform.Clicking the Make a complaint button will allow you to start your complaint, ensuring you always select the correct brand.Once all fields are filled in, the complaint will be sent for approval. Once approved, the brand will be automatically notified that it has a new complaint on Complaints Book.When filing a complaint, always fill in your personal details - name and phone number are mandatory - to facilitate identification by the brand.

Samsung | Complaints Book

Brand's performance

1.9

/100

Unsatisfactory

Satisfaction Index over the past 12 months.

Response Rate

Average Response Time

Solution Rate

Average Ratings

12.5%

Customer Retention Rate

Category ranking

Technology and Large Consumer Electronics

1 HiSense 11.8

2 Samsung 1.9

3 AEG 1.5

Domestic Appliance

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Shahid Munshi

Featured

Samsung - Purchased a samsung galaxy a3 core for r 2299,90.

Purchased a phone for R 2299,90 unfortunately, when I returned to the office, I discovered alternative stores such as were selling the same device in the region of R 1300-R 1400. I can not understand why there is such a huge discrepancy in pricing. I…

No resolution

Featured opinions

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Shahid Munshi

I had no issues with the phone purchased only with the price I had paid for it compared…

No resolution

Warren Roman

I will never again buy any samsung products and get rid of all the samsung products…

No resolution

Warren Roman

it is the worst brand of samsung ever made. Their support technicians need better…

No resolution

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Last activity

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Karin Coetzee

27 September 2024

Samsung - Still waiting for almost a month for my new device

Good day, I was approved for the Samsung Galaxy E04e and paid my fee on the 10th…

No resolution

Warren Roman

21 December 2023

Samsung - Factory fault samsung zfold3

My z fold 3 screen cracked without physical damage and Samsung refuse to fix it

No resolution

Warren Roman

27 October 2023

Samsung - Faulty z3fold

I have previously complained about this device. Please have a look at the photos…

Good Day i brought Samsung A32 then the LCD stop working. the device was returned…

No resolution

Warren Roman

12 October 2023

Samsung - Samsung factory fault zfold

i got a Samsung zfold 3 on the 16the of december 2021. In 4 months time the phone…

I don't understand why this problem happened over and over after I called your service…

No resolution

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