Rustenburg Local Municipality
Rustenburg Local Municipality
Brand's performance
11.8
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
1.8%
Solution Rate
0%
Average Ratings
10%
Customer Retention Rate
100%
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Rustenburg Local Municipality - Electricity

No resolution
Woodfield Matshwenyego
Woodfield Matshwenyego filed the complaint
22 May 2023
We have been out of Electricity since the 17th.05.2023 and nothing is happening.We call the Municipality and our calls are not going through.Can someone or a Team be send out to come and assist at Paardekraal Extension 3.The problem is only with one block.We also have a problem of illegal connections which are overloading our power supply.This is a Cry for Help from the Community of paardekraal Extension 3 to the Municipality.If possible move us to the Lines which do not have illegal connections.
Incident date: 17 May 2023
THE PROBLEM IS THAT ELECTRICITY KEEP TRIPPING DUE TO ILLEGAL CONNECTIONS FROM INFORMAL SETTLEMENT...WE JUST HOPE AND WISH THAT THE MUNICIPALITY CAN COME & DISCONNECT THE CONNECTIONS OR COME WITH A BETTER SOLUTION FOR THIS PEOPLE BECAUSE THEY CLAIM /SAY THE MUNICIPALITY KNOWS ABOUT THEIR EXISTENCE AND THEY WERE LEGALLY PUT THERE.THIS IS REALLY CONFUSING...IF THEY PUT THEM THERE THEY MUST SEE HOW THEY ARE GOINGTO HELP THEM WITH SERVICES WITHOUT US BEING AFFECTED!
This complaint has been considered as not resolved.
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