Brand's performance
14.1
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
20%
Average Response Time
4%
Solution Rate
20%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Is this your company? Click here
Filter by:
Sort by:
Tshepiso
Tshepiso
17 April 2023
No resolution
1/10
Rochester - Fake product

Product went for fixing 3 times still failed. The exchange was worse material was even like paper

No resolution
1/10
Tshepiso
Tshepiso
15 April 2023
No resolution
1/10
Rochester - I bought couches that is been fixed 3 times

The couches had faults of arms . The recliner was very slow and it went for fixing 3 times. I have pictures of the condition including paperwork. It was exchanged…

No resolution
1/10
Johan Bornman
Johan Bornman
31 July 2022
No resolution
5/10
Rochester - Worst service

Bought a lounge Suite two weeks ago. First Sales Lady said there is No stock. I had to phone and found a suite in PTA. So she didn't want to give extra service.…

No resolution
5/10
Amanda
Amanda
25 July 2022
No resolution
1/10
Rochester - Damage goods

We purchased a lounge suit. On the 17.6.2022 from Rochester. On arrival at home we started uncover the item. There were a big whole in the back rest of the couch.…

No resolution
1/10
Alfred Skosana
Alfred Skosana
25 April 2022
No resolution
1/10
Rochester - Not happy with product

I have bought a couch few weeks ago and then when it was delivered it had torn stitches then I called it in after a week they replaced it with another with the…

No resolution
1/10
marinda herr
marinda herr
6 April 2022
No resolution
3/10
Rochester - Poor delivery service

i bought the above bed on the 2nd April 2022 from rochester in mall@carnival. salesperson (Charmaine) attended to me. i specifically asked her for delivery on wednesday…

No resolution
3/10
Nyambeni Nematatani
Nyambeni Nematatani
16 February 2022
Resolved
6/10
Rochester - Open sofa

I bough a recliner sofas at Rochester in November last year and they were delivered sometime in December, Last week when i was cleaning the sofas especially the…

Resolved
6/10
E Vincent
E Vincent
28 November 2020
No resolution
1/10
Rochester - Poor quality

About 3 years ago we purchased 2 fake leather recliner chairs. The real leather was about R2000 more than the fake leather so we decided to buy the fake leather…

No resolution
1/10