Brand's performance

Unsatisfactory

Satisfaction Index over the past 12 months.

Response Rate

0%

Average Response Time

0%

Solution Rate

0%

Average Ratings

0%

Customer Retention Rate

100%

Category ranking

Furniture and Decor - Large Retail

1 Essops 35

2 Clearance Warehouse 31.5

3 Lewis Furniture 22.5

...

Rochester10

0861717273
[email protected]

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Rochester - Poor quality

E Vincent filed the complaint

28 November 2020

About 3 years ago we purchased 2 fake leather recliner chairs. The real leather was about R2000 more than the fake leather so we decided to buy the fake leather as the sales person said the quality was excellent. What a mistake... The fake leather is literally falling apart and it actually started happening within 2 years.

Incident date: 28 November 2020

E Vincent rated the brand

10 September 2021

How do you mean the complaint is finalized?????? We never heard from them !!!!

Would you buy again? No

1/10

This complaint has been considered as not resolved.

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