Brand's performance
15.5
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
15.4%
Average Response Time
1.5%
Solution Rate
15.4%
Average Ratings
23.8%
Customer Retention Rate
25%
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Rochester - Poor quality

No resolution
1/10
E Vincent
E Vincent filed the complaint
28 November 2020
About 3 years ago we purchased 2 fake leather recliner chairs. The real leather was about R2000 more than the fake leather so we decided to buy the fake leather as the sales person said the quality was excellent. What a mistake... The fake leather is literally falling apart and it actually started happening within 2 years.
Incident date: 28 November 2020
E Vincent
E Vincent rated the brand
10 September 2021

How do you mean the complaint is finalized?????? We never heard from them !!!!

This complaint has been considered as not resolved.
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