Brand's performance
14.1
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
20%
Average Response Time
4%
Solution Rate
20%
Average Ratings
10%
Customer Retention Rate
0%
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Rochester - Not happy with product

No resolution
1/10
Alfred Skosana
Alfred Skosana filed the complaint
25 April 2022
I have bought a couch few weeks ago and then when it was delivered it had torn stitches then I called it in after a week they replaced it with another with the same problem I called it in again but now I'm not getting any feedback and the treatment I deserve where else I have paid full amount for the couch.
Incident date: 25 April 2022
Alfred Skosana
Alfred Skosana rated the brand
22 June 2022

This company is just useless it's good for them when money comes in

This complaint has been considered as not resolved.
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