Rand West District Municipality - Power off

We have been without electricity due to our power box completely shutting down since the 16th we've reported the issue multiple times and even went to the offices to receive assistance but no help and we were told help will come for over a week now but no one has done anything and some of our calls are cut off,our food has went to waste due to the refrigerator not working we lost most of our food and could not do anything.