Rand West District Municipality - Call not attended

I called randwest municipality at westonaria on 12/08/24 to report a faulty water meter as I don't have water and they said they will attend and never did. On the 13/08/24 I went to the office and they reffered me to water and sanitation office and I waited 1hour to be assisted as there was no staff member working there they all went to lunch. They said it is a contractor issue and the manager should authorize them to attend. I went again 13/08/24 and the manager was not there I called call center again they gave me Mr Kagiso phone number and he did not answer we end up talking on watsapp and he said they will attend which they never did.

I am still waiting for you to attend to my complain and deliver the service that I requested from you as I am paying high rates and I don't andarstant for what purpose this is really frustrating