Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
16.7%
Average Response Time
8.3%
Solution Rate
16.7%
Average Ratings
46.7%
Customer Retention Rate
66.7%
Category ranking
Courier services
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RAM Couriers - Lying on tracking

Resolved
4/10
Aletta Short
Aletta Short filed the complaint
4 August 2023
I placed an order at clicks online and according to the tracking the parcel should have been delivered on the 3:August 2023...I was waiting the whole day and no one phoned me only to see on my tracking later after 17:00 that I was not available

This is not true and also unacceptable
Incident date: 4 August 2023
Aletta Short
Aletta Short rated the brand
8 September 2023

No response but the drivers after the incident was friendlier

This complaint was considered resolved.
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