Brand's performance

Unsatisfactory

Satisfaction Index over the past 12 months.

Response Rate

9.1%

Average Response Time

0%

Solution Rate

9.1%

Average Ratings

23.3%

Customer Retention Rate

33.3%

Category ranking

Mobile and Fixed Telecommunications

1 Metrofibre 30

2 Mondo 21.5

3 MTN 18.6

...

Rain mobile12.3

Mobile Operators

081 610 1000
[email protected]

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Rain mobile - Refund - ref: 11747519

Piwokuhle Goso filed the complaint

12 October 2023

Good day, I would like to make a complaint about Rain. I was billed twice for the month of August. I made a payment 31 July and they deducted 01 August. I called them and they asked for proof. I sent proof to [email protected]. Till to date I haven't received my refund. Whenever I call they say they've escalated the complaint to billing but nothing has been done. Regards P Goso

Incident date: 12 October 2023

Piwokuhle Goso rated the brand

28 December 2023

No comment

Would you buy again? No

1/10

This complaint has been considered as not resolved.

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