Brand's performance
1.5
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Mobile and Fixed Telecommunications
1 Mondo 31.5
2 Metrofibre 30
3 Supersonic 16.3
...
Rain mobile1.5
Mobile Operators
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Rain mobile - Refund - ref: 11747519

No resolution
1/10
Piwokuhle Goso
Piwokuhle Goso filed the complaint
12 October 2023
Good day, I would like to make a complaint about Rain. I was billed twice for the month of August. I made a payment 31 July and they deducted 01 August. I called them and they asked for proof. I sent proof to [email protected]. Till to date I haven't received my refund. Whenever I call they say they've escalated the complaint to billing but nothing has been done. Regards P Goso
Incident date: 12 October 2023
Piwokuhle Goso
Piwokuhle Goso rated the brand
28 December 2023

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This complaint has been considered as not resolved.
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