Brand's performance
1.5
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Mobile and Fixed Telecommunications
1 Mondo 31.5
2 Metrofibre 30
3 Supersonic 16.3
...
Rain mobile1.5
Mobile Operators
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Rain mobile - Poor service - no help desk

Resolved
5/10
Godfrey Johnson
Godfrey Johnson filed the complaint
31 January 2021
I have been trying for almost 2 weeks to get Rain support to provide assistance and all I receive are emails wanting to know if the problem is solved. There is no attempt to provide assistance to solve the problem.
Incident date: 31 January 2021
Godfrey Johnson
Godfrey Johnson rated the brand
16 February 2021

Very slow response rate and at times frustrating trying to get a response.

This complaint was considered resolved.
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