Brand's performance

12.3

/100

Unsatisfactory

Satisfaction Index over the past 12 months.

Response Rate

9.1%

Average Response Time

Solution Rate

9.1%

Average Ratings

23.3%

Customer Retention Rate

33.3%

Category ranking

Mobile and Fixed Telecommunications

1 Metrofibre 30

2 Mondo 21.5

3 MTN 18.6

...

Rain mobile12.3

Mobile Operators

081 610 1000
[email protected]

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Rain mobile - Poor service - no help desk

Godfrey Johnson filed the complaint

31 January 2021

I have been trying for almost 2 weeks to get Rain support to provide assistance and all I receive are emails wanting to know if the problem is solved. There is no attempt to provide assistance to solve the problem.

Incident date: 31 January 2021

Godfrey Johnson rated the brand

16 February 2021

Very slow response rate and at times frustrating trying to get a response.

Would you buy again? Yes

5/10

This complaint was considered resolved.

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