Brand's performance
12.3
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
9.1%
Average Response Time
0%
Solution Rate
9.1%
Average Ratings
23.3%
Customer Retention Rate
33.3%
Category ranking
Mobile Operators
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Rain mobile - Outstanding amount

No resolution
Thabz
Thabz filed the complaint
12 October 2023
First and foremost there is no contract between me and Rain, I was using their R699 month to month service, until I moved to another neighborhood. Rain have no network coverage were I'm currently residing hence I had to stop/ cancel using their service and they did come fetch their rooter and I did receive an sms from them that they did collect the rooter at my house. Months later I have been receiving messages that I have an outstanding balance of R1496.00 which I did pay but I'm still getting messages that I owe an outstanding of R1256.30.

Please help me.
Incident date: 25 May 2023
This complaint has been considered as not resolved.
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