Brand's performance
1.5
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Mobile and Fixed Telecommunications
1 Metrofibre 30
2 Mondo 21.5
3 Mweb 17.3
...
Rain mobile1.5
Mobile Operators
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Rain mobile - No tech support, communucation or refunds

No resolution
Riaan Greeff
Riaan Greeff filed the complaint
25 August 2023
Query 1: cant connect all my devices to the router. Gary Africa from Rain confirmed he isn't even familiar with the router Rain supplied me with. I have followed all instructions given to me but not working. I am paying for a service I cant use.

2.refund enquiry since June. First Rain said refund was done but I never got it, then they said a credit was passed, then they say i am not due a refund and then a refund will be done and the circle continues.

I have tried telephonically, via e-mail, facebook and whatsapp to sort it out but nothing is being done. I requested calm recordings but its not being done.
Incident date: 25 August 2023
This complaint has been considered as not resolved.
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