Brand's performance
1.5
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Mobile and Fixed Telecommunications
1 Mondo 31.5
2 Metrofibre 30
3 Supersonic 16.3
...
Rain mobile1.5
Mobile Operators
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Rain mobile - Double charged for december 2023

No resolution
Bhekiwonga Qotoyi
Bhekiwonga Qotoyi filed the complaint
30 December 2023
rain deducted 317 from my account on 18/12/23 on 29/12/23 they deducted another 317 Rand and I paid another 317 by myself on the 30/12/23 and rain again deducted another 634 on my account again without my consent or knowledge as to why they deduct that money. I wrote numerous emails to them but only get automated reply from them they are reachable on their contact number.
Incident date: 30 December 2023
This complaint has been considered as not resolved.
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