Brand's performance

Unsatisfactory

Satisfaction Index over the past 12 months.

Response Rate

9.1%

Average Response Time

0%

Solution Rate

9.1%

Average Ratings

23.3%

Customer Retention Rate

33.3%

Category ranking

Mobile and Fixed Telecommunications

1 Metrofibre 30

2 Mondo 21.5

3 Rain mobile 12.3

Mobile Operators

081 610 1000
[email protected]

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Rain mobile - Double charged for december 2023

Bhekiwonga Qotoyi filed the complaint

30 December 2023

rain deducted 317 from my account on 18/12/23 on 29/12/23 they deducted another 317 Rand and I paid another 317 by myself on the 30/12/23 and rain again deducted another 634 on my account again without my consent or knowledge as to why they deduct that money. I wrote numerous emails to them but only get automated reply from them they are reachable on their contact number.

Incident date: 30 December 2023

This complaint has been considered as not resolved.

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