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Puma
Men's and Women's Clothing
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Men's and Women's Clothing 12.2 thousand views
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Is the brand Puma trustworthy?
Weak
34.0
/100
Weak
Satisfaction Index over the past 12 months.
Response Rate
14.3%
Average Response Time
2.9%
Solution Rate
14.3%
Average Ratings
100%
Customer Retention Rate
100%
Category ranking
Men's and Women's Clothing
1 Lacoste 36.8
2 Puma 34
3 Truworths 25.1
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Puma - No communication on refund

No resolution
Boitumelo
Boitumelo filed the complaint
19 August 2024
I returned a pair of sneakers more than 10 days ago that I had bought online. I'm not receiving any communication regarding my refund and my emails are not being answered. No one answers the customer care landline as well.
Incident date: 19 August 2024
This complaint has been considered as not resolved.
Complaint #513924
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