Pick n Pay
Pick n Pay
Supermarkets - Large Retail
Brand's performance
37.1
/100
Weak
Weak
Satisfaction Index over the past 12 months.
Response Rate
30.8%
Average Response Time
10.8%
Solution Rate
33.3%
Average Ratings
55%
Customer Retention Rate
75%
Category ranking
Supermarkets - Large Retail
1 Pick n Pay 37.1
2 Shoprite 28
3 Woolworths 25
Retailers
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Pick n Pay - Why must convenience be a substitute for service delivery

No resolution
Roeléne Schmidt
Roeléne Schmidt filed the complaint
2 December 2021
Reading all the complaints about Pick 'n Pay ASAP, I feel better that I am not the only unhappy customer. I also, had to pay for convenience, just to get poor service, damaged goods / incomplete orders. Trying to phone Pick 'n Pay Mall of the South is even worst than trying to phone the Call Centre.
Incident date: 2 December 2021
This complaint has been considered as not resolved.
Complaint #69221
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