Pick n Pay
Pick n Pay
Supermarkets - Large Retail
Brand's performance
13.4
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
8.7%
Average Response Time
5.2%
Solution Rate
8.7%
Average Ratings
32.5%
Customer Retention Rate
25%
Category ranking
Supermarkets - Large Retail
1 Woolworths 25
2 Spar 23.6
3 Shoprite 20.6
...
Pick n Pay13.4
Retailers
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Pick n Pay - Very unhappy, no refund to date

No resolution
Joyce
Joyce filed the complaint
16 April 2021
Bought online, went for pick up. Order was not complete. I have proof of payment but i cannot get my refund.I tried their what app, i was told the matter has been escalated. My statement doesn't reflect any reversal amount till to date
Incident date: 16 April 2021
This complaint has been considered as not resolved.
Complaint #15821
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