Brand's performance
4.2
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
28%
Customer Retention Rate
0%
Category ranking
Supermarkets - Large Retail
1 Makro 25.3
2 Game 14.8
3 Spar 14.1
...
Pick n Pay4.2
Retailers
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Pick n Pay - Very unhappy, no refund to date

No resolution
Joyce
Joyce filed the complaint
16 April 2021
Bought online, went for pick up. Order was not complete. I have proof of payment but i cannot get my refund.I tried their what app, i was told the matter has been escalated. My statement doesn't reflect any reversal amount till to date
Incident date: 16 April 2021
This complaint has been considered as not resolved.
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