Pick n Pay
Pick n Pay
Supermarkets - Large Retail
Brand's performance
33.8
/100
Weak
Weak
Satisfaction Index over the past 12 months.
Response Rate
25%
Average Response Time
8.8%
Solution Rate
28.6%
Average Ratings
55%
Customer Retention Rate
75%
Category ranking
Supermarkets - Large Retail
1 Pick n Pay 33.8
2 Shoprite 32
3 Woolworths 25
Retailers
Is this your company? Click here

Pick n Pay - Very unhappy, no refund to date

No resolution
Joyce
Joyce filed the complaint
16 April 2021
Bought online, went for pick up. Order was not complete. I have proof of payment but i cannot get my refund.I tried their what app, i was told the matter has been escalated. My statement doesn't reflect any reversal amount till to date
Incident date: 16 April 2021
This complaint has been considered as not resolved.
Complaint #15821
416 views
0 comments
Report
Comments
This complaint has no comments yet.
Similar complaints
Tanki
Tanki
2 January 2025
Pick n Pay - Worst customer service!

My wife and I went to the food section, there was a customer in front of us, she…

Awaiting reply
Avukile Bethwell Vusani
Avukile Vusani
22 December 2024
Pick n Pay - Rotten cheese

I believe we are all aware of food poising and imagine a huge brand like pick n…

Awaiting reply
STEVEN Kuper
STEVEN Kuper
13 November 2024
Pick n Pay - Shocking service

On the 24th of October 2024 i went into the pick and pay Norwoord to go and hand…

No resolution

This page does not represent the brand's official online site. If you wish you may file your complaint directly through the channels provided by the brand and/or through the channels of regulators or conflict resolution bodies. All visible contact information, image or logos are presented according to the information sent by the users and/or the distinctive signs that the brand presents in the market and in its communication.