Brand's performance
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Average Response Time
Solution Rate
Average Ratings
Customer Retention Rate
Category ranking
Supermarkets - Large Retail
1 Makro 25.3
2 Game 14.8
3 Spar 14.1
Pick n Pay4.2
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Pick n Pay - Unhappy customer experience

No resolution
Teven filed the complaint
7 September 2021
I Cannot count the number of Times The pricing on the Shelve differs from the Price scanned - we then have to Walk all the way to where the product is packed remove the Price tag and bring it to the Cashier - No Help is offered in going to check the Price ( this is a waste of time) then there are always excuses - This promo hasn't Started yet or Its not for This One - Always an Excuses and i think i have Had enough - Today we bought Shower Gel NIVA which is Boldly Advertised for R42.99 i took 2 it was charged out at R62.99 - when we go to the Person sitting in the office section who doesn't seem to arrive - No Manager On Duty - Well Duncan the Manager is never ever to be seen - I am Sure he managers that Store from the Back - Well we didn't get it for the advertised price. We Paid what the scanner Rang up. If the service at PNP is not really Service - No One there Seem's to Care about the Customer in All honesty that's my Take - I would just like for someone doing the Stats to check ( Has basket sale increase LY vs TY) Has feet Dropped Ave spend per Customer The usage of the PNP card has that Increased - i am asking as this is concerning to me these are the first Things i look into at my Business after contacting an Upset Customer - What is my Stats telling - has this Branch Declined in promo Lines are they measured by Price Overrides i am sure there is a system to override but then it would come with a report as to why and i think thats what they avoid ( To Much Admin ) so they rather have an upset customer than retain repetitive business. Look i am not banking on Anyone getting back to me if the contact center Service resembles the shopping experience.
Incident date: 7 September 2021
Teven rated the brand
28 October 2021

same as the Branch this was never attended to NO One called me Nothing.

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