Brand's performance
1.5
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Supermarkets - Large Retail
1 Woolworths 25
2 Shoprite 23.8
3 Makro 21.8
...
Pick n Pay1.5
Retailers
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Pick n Pay - Undelivered food items

Resolved
2/10
Vuyo Magwentshu
Vuyo Magwentshu filed the complaint
28 September 2021
I ordered food for delivery through PnP delivery app, they delivered the food items and the driver left as i was packing and checking the slip i realise that there were missing items. i called their call centre and i was give a reference number
The following day I contacted them as I needed my eggs and bacon, I had to hold for an hour on their call centre no one picks up. as early as 8am you are told they are experiancing a high call volume.
This complaint has a private attachment.
Incident date: 22 September 2021
Vuyo Magwentshu
Vuyo Magwentshu rated the brand
24 November 2021

Its a matter of choice, and right now I have none.

This complaint was considered resolved.
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