Brand's performance
1.5
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Supermarkets - Large Retail
1 Woolworths 25
2 Shoprite 23.8
3 Makro 21.8
...
Pick n Pay1.5
Retailers
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Pick n Pay - Theft by pnp and rcs

No resolution
Rosa Carlson
Rosa Carlson filed the complaint
25 August 2021
Pick n Pay and RCS do not reverse the reserve amounts when paying with PNP account.
Noted this when an order placed had a glitch and didn't get processed. It's been a month and that amount as well as all reserved amounts have not been reversed and returned to the account. No one bothers to respond email comms.
Incident date: 5 August 2021
This complaint has been considered as not resolved.
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