Brand's performance

Weak

Satisfaction Index over the past 12 months.

Response Rate

30.8%

Average Response Time

10.8%

Solution Rate

33.3%

Average Ratings

55%

Customer Retention Rate

75%

Category ranking

Supermarkets - Large Retail

1 Pick n Pay 37.1

2 Shoprite 28

3 Woolworths 25

Retailers

0800 11 22 88
[email protected]

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Pick n Pay - Thabile lied about stock arriving today as 19/09/2023

Busie filed the complaint

20 September 2023

I went to buy items that was on promotion and they didn't have maize meal on the 08/09/2023 they said they will call me as soon as it comes and they never called I went there today as 19/09/2023 to fetch and the lady called Thabile lied to me guessing saying the maize meal has arrived today and I was not happy with the service. She just looked at me and took me for light

Incident date: 19 September 2023

This complaint has been considered as not resolved.

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