Brand's performance
1.5
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Supermarkets - Large Retail
1 Shoprite 29
2 Makro 22.3
3 Spar 16.8
...
Pick n Pay1.5
Retailers
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Pick n Pay - Stiil waiting for delivery

No resolution
Pertunia
Pertunia filed the complaint
4 September 2023
Good day
On the 20th of August I placed an order for a food processor, the order was received, however, there was a defect with the blender, I called the call center and the agent promised to call me back , but did not call back, the item was collected on the 25th , and on the 30th of August I received an sms, that my request has been completed , but I am still waiting for my order, I called the call center and was advised it was a mistake to close the request and the agent said she has reopened it and will forward an email to the store to confirm my order, she again promised to call back, its been two weeks waiting for my order.
1002123246
Incident date: 4 September 2023
This complaint has been considered as not resolved.
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