Pick n Pay
Pick n Pay
Supermarkets - Large Retail
Brand's performance
37.1
/100
Weak
Weak
Satisfaction Index over the past 12 months.
Response Rate
30.8%
Average Response Time
10.8%
Solution Rate
33.3%
Average Ratings
55%
Customer Retention Rate
75%
Category ranking
Supermarkets - Large Retail
1 Pick n Pay 37.1
2 Shoprite 30.3
3 Woolworths 25
Retailers
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Pick n Pay - Shelftalker on the shelf

Resolved
1/10
Moahlodi Samuel
Moahlodi Samuel filed the complaint
8 August 2021
I went to pick n pay Greenstone shopping center to do shopping and I took a dishwashing liquid and sensodyne multicare twinpack on the shelf sensodyne the price was R28. 99 and at the till points it shows R61. 99,the supervisor was called to verify, I go with her(Sarah) and she saw wat I am talking about but she told me different stories of other customer might put it there, though they where three under the R28. 99 and she refused to give me the product with the price I saw on the shelf.am still unhappy
Please help
This complaint has a private attachment.
Incident date: 8 August 2021
Moahlodi Samuel
Moahlodi Samuel
1 September 2021
A lady from pick n pay called 2 weeks back and promised to get back to me but she never did
Moahlodi Samuel
Moahlodi Samuel rated the brand
16 September 2021

They didn't follow the CPA rules of the price you saw is the price you pay and the decision against the supervisor, I have the right to know

This complaint was considered resolved.
Complaint #36121
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