Brand's performance
1.5
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Supermarkets - Large Retail
1 Woolworths 25
2 Shoprite 23.8
3 Makro 21.8
...
Pick n Pay1.5
Retailers
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Pick n Pay - Refund

No resolution
Idah Mpitsi
Idah Mpitsi filed the complaint
8 December 2021
I purchased a cell phone at Pick n pay Carletonville and return it to the store as the phones screen is faulty. The phone has been returned on the 29th of October for repairs. it's been over a month since the phone was booked in for repairs. I then went to the store to request for a refund as i can not be without a phone for so long, to this day I have not been assisted, instead the manager of pick n pay Carletonville told me there's nothing he can do to assist me.
Incident date: 29 October 2021
This complaint has been considered as not resolved.
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