Pick n Pay
Pick n Pay
Supermarkets - Large Retail
Brand's performance
33.8
/100
Weak
Weak
Satisfaction Index over the past 12 months.
Response Rate
25%
Average Response Time
8.8%
Solution Rate
28.6%
Average Ratings
55%
Customer Retention Rate
75%
Category ranking
Supermarkets - Large Retail
1 Pick n Pay 33.8
2 Shoprite 32
3 Woolworths 25
Retailers
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Pick n Pay - Refund

No resolution
Sibongile ndlovu
Sibongile ndlovu filed the complaint
20 July 2022
I bought a watch on line in PicknPay ASAP It was not working, I tried to change it, it was not charging or turning on. A driver come to my house to pick it up and Pick n pay said will do a refund, that was on the 6th July. Every time I call their call center I get different stories about my refund. Lately they said they have refunded me but I did not get any money in my account
Incident date: 20 July 2022
This complaint has been considered as not resolved.
Complaint #155822
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