Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
11.1%
Average Response Time
6.7%
Solution Rate
12.5%
Average Ratings
55%
Customer Retention Rate
50%
Category ranking
Supermarkets - Large Retail
1 Shoprite 29.2
2 Woolworths 25
3 Game 23
...
Pick n Pay21.6
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Pick n Pay - Quality of food

No resolution
Moira Alberts Waltman
Moira Waltman filed the complaint
15 January 2023
1. Too much onion in the cottage pie it’s disgusting, onion spoils the meal and children don’t eat it I threw mine away to day as there simply is too much onion. Remove the onion it’s not onion and cottage pie.
2. Can you offer variety such as chicken, fish, pork cottage pie.
3. Don’t add peas like Woolworths can
4. Can you replace the mash with butternut and or sweet potato. Pork and sweet potato mash or butternut mash cottage pie would be yum. Chicken and carrot potato mash cottage pie would be yum.
Incident date: 15 January 2023
This complaint has been considered as not resolved.
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