Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
28.6%
Average Response Time
10%
Solution Rate
30.8%
Average Ratings
55%
Customer Retention Rate
75%
Category ranking
Retailers
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Pick n Pay - Poor service

No resolution
1/10
Mikkie Enslin
Mikkie Enslin filed the complaint
6 December 2022
This is the third time that Pick n pay has got a special on Castle lager and when we go to purchase the item we are told that it is out off stock. This is not the first time this has happened. When you ask management what is happening they blame suppliers for not delivering. Have spoken to Pick n pay in Mooi river and Ladysmith and the had lots off stock. Why do you have specials if suppliers can’t deliver.
Incident date: 22 November 2022
Mikkie Enslin
Mikkie Enslin rated the brand
17 January 2023

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This complaint has been considered as not resolved.
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