Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
28.6%
Average Response Time
10%
Solution Rate
25%
Average Ratings
55%
Customer Retention Rate
75%
Category ranking
Retailers
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Pick n Pay - Poor customer service and bad food

No resolution
Denver Frieslaar
Denver Frieslaar filed the complaint
30 July 2022
Was at Pick n Pay(Epic Centre) today in vredenburg at the Hot Food area their was only one lady working while the rest chatted or busy doing something else we were about 4 peoe in line to buy food but it took 15min just to get to the front of the line,Poor service.We bought samoosas and a couple of cheese grillers but when we got home all the samoosas was burn inside like the mince was dark dark black we were unable to eat it.Was a really poor experience at Pick n Pay and we are regular customers of pick n pay,The shop in the weskus mall is excellent but we always go to the one in Town as they sell Shushi,but will not be going their anytime soon.Rating of 1 for service and a 0 for food quality.
Incident date: 30 July 2022
This complaint has been considered as not resolved.
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