Pick n Pay
Pick n Pay
Supermarkets - Large Retail
Brand's performance
33.8
/100
Weak
Weak
Satisfaction Index over the past 12 months.
Response Rate
25%
Average Response Time
8.8%
Solution Rate
28.6%
Average Ratings
55%
Customer Retention Rate
75%
Category ranking
Supermarkets - Large Retail
1 Pick n Pay 33.8
2 Shoprite 32
3 Woolworths 25
Retailers
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Pick n Pay - Poor customer service

No resolution
Chiza Ndaba
Chiza Ndaba filed the complaint
30 July 2021
I went to pick'n pay local as usual to purchase tea time snacks and get some cash as well. When i got to the till i asked for some cash however i was told there is no cash. This was not the case since i had seen the cash in the register was more than enough for the R500,00 i needed. this was the first time it ever happened to me at this store. I used it almost everyday and the staff members are always super friendly.
Incident date: 30 July 2021
This complaint has been considered as not resolved.
Complaint #34421
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