Pick n Pay
Pick n Pay
Supermarkets - Large Retail
Brand's performance
37.1
/100
Weak
Weak
Satisfaction Index over the past 12 months.
Response Rate
30.8%
Average Response Time
10.8%
Solution Rate
33.3%
Average Ratings
55%
Customer Retention Rate
75%
Category ranking
Supermarkets - Large Retail
1 Pick n Pay 37.1
2 Shoprite 30.3
3 Woolworths 25
Retailers
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Pick n Pay - Poor customer service

No resolution
Trevor
Trevor filed the complaint
21 August 2023
Staff was extremely rude at the tills. They weren’t helpful when wanting to get a smart shopper card . I will never use pick and pay again . Woolworths and even checkers is far superior. My family , business will avoid pick and pay at all costs
Incident date: 21 August 2023
This complaint has been considered as not resolved.
Complaint #341723
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