Brand's performance

Weak

Satisfaction Index over the past 12 months.

Response Rate

30.8%

Average Response Time

10.8%

Solution Rate

33.3%

Average Ratings

55%

Customer Retention Rate

75%

Category ranking

Supermarkets - Large Retail

1 Pick n Pay 37.1

2 Shoprite 32.5

3 Woolworths 25

Retailers

0800 11 22 88
[email protected]

Is this your company? Click here

Pick n Pay - Poor customer service

Meagan filed the complaint

25 January 2023

Good day everyone I'm so tired of pick n pay they are pathetic especially pick n pay quali save the trainee manager at pick n pay quali save eersteriver dnt hv any customer experience she's rude her name is Nicole I laid a complain at their head office bt no response aswell I have a reference 1001614111 bt still no reply

Incident date: 25 January 2023

This complaint has been considered as not resolved.

Comments

This complaint has no comments yet.

To leave your comment you must sign in.

Similar complaints

Pick n Pay - No refund, no updates, no service!!

I placed an order on the 25th of March - ALOT of items were missing, so I logged…

Pick n Pay - Asap lies about day of delivery

3rd time now that this has happened to me i place an order on ASAP after checking…

27 January 2025

Pick n Pay - False advertising

False advertising. So I went to PnP hyper Boksburg for one hour only sale, when…