Brand's performance
4.2
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
28%
Customer Retention Rate
0%
Category ranking
Supermarkets - Large Retail
1 Makro 26.4
2 Spar 15
3 Game 14.8
...
Pick n Pay4.2
Retailers
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Pick n Pay - Pick n pay - undelivered food items

No resolution
woest
woest filed the complaint
17 November 2021
I am very very disappointed with the Pick n pay app. I place yesterday an order on the app and the stock arrived 20 min late. When I open the bags, 3 items I did not received but paid for it, 2 times is not the flavor that I have order and 3 items I did not order but received. I have phone the support line to assist me , I was more then a hour on the line with then so that they can get a hold of the store but no success. Bad bad service, still waiting on someone to phone me back and apologize and they will send me the correct stock. If they cant manage the app properly and pick correct then they need to delete it. its unacceptable to treat customers like that.
Incident date: 16 November 2021
woest
2 December 2021
Horrible service, delivery was done to fix it. But once again it was wrong.
Will never every use the Pick n pay app again.
Terrible service
This complaint has been considered as not resolved.
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