Brand's performance
1.5
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Supermarkets - Large Retail
1 Shoprite 27.9
2 Makro 22.3
3 Spar 18.3
...
Pick n Pay1.5
Retailers
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Pick n Pay - Pick n pay, campus square: covid non-compliance

Resolved
9/10
Estelle
Estelle filed the complaint
17 June 2021
I am forced to go to another supermarket because of COVID non-compliance of this supermarket. I have spoken to the manager TWICE and after the 1st complaint they at least put social distance markings on the floor. This is completely ignored by shoppers because they are so used to this lax attitude of the supermarket staff. 2 weeks later when I again went to the manager he was completely nonchalant and when I told him I would now be reporting this to health authorities, his answer was 'THAT'S FINE'. Shoppers walk around with masks under their chins/noses and NOBODY tries to correct this.
This is a travesty in a huge supermarket. Am I at all surprise by this 3rd wave if this attitude is 'passively' encouraged????
Incident date: 17 June 2021
Estelle
2 July 2021
I have been contacted by the Customer Care consultant of Pick n Pay, Campus Square, Melville (KANISILE) who assured me that she will have meetings etc to assure that the shop complies with COVID regulations as stipulated by law. I have, although, not been back there yet as I am complying to restrictions by staying home as much as I can
Estelle
Estelle rated the brand
9 July 2021

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This complaint was considered resolved.
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