Brand's performance

Weak

Satisfaction Index over the past 12 months.

Response Rate

10.5%

Average Response Time

6.3%

Solution Rate

11.8%

Average Ratings

55%

Customer Retention Rate

50%

Category ranking

Supermarkets - Large Retail

1 Woolworths 25

2 Game 23

3 Pick n Pay 21.1

Retailers

0800 11 22 88
[email protected]

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Pick n Pay - Pick n pay asap items missing!!!!

Lerato Ralefatane filed the complaint

7 December 2021

Pick n pay asap is ridiculous, as cannot get hold of anyone from the support their numbers just ring and forever even when one leaves a voicemail no call back, emails not responded to eeven today have had zero assistance with regards my missing items. They just full of ??? no reliabilty at all ??????

Incident date: 4 December 2021

This complaint has been considered as not resolved.

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